Terms & Conditions

Course Terms and Conditions

Please read these Terms and Conditions before you book a course. If anything is not clear, then contact us. Excel College Terms and Conditions are binding on all students, regardless of whether you have booked directly or through an educational consultant. If you require homestay or residential accommodation, please see our Homestay and Residence Terms and Conditions document.

1.1 The tuition fee for your course will be as stated in your offer letter.

1.2 For students who require a visa to study in the UK, 25% of the course fees for courses 12 weeks and over + any registration fees must be made before visa documents are issued. This must be done no later than 21 days before the course start date (as stated in the offer letter). The total course fees + registration must be paid for all courses under 12 weeks before visa documents are issued. Any airport transfers, accommodation or tuition details will not be confirmed unless payment has been received.

1.3 You are required to pay all outstanding fees and charges before starting your course. Failure to do so may result in withdrawal of the course and cancellation of the enrolment.

2.1 The minimum age for students at Excel College is 16 years. There is no maximum age limit.

3.1 All changes made to confirmed course bookings will lead to a £25 administration fee, unless you are extending your course or booking additional courses.

3.2 If you wish to defer your course start date, you need to inform the Excel College Admissions Team at least two weeks before your start date. If you do not inform us in writing and you arrive at the College at a date later than your scheduled start date, you will not get a refund for the days you have missed.

4.1 Notification of change to airport transfers must be sent to our Admissions team at least 2 full working days prior to the designated arrival time. Please note that the school is not open on Saturday or Sunday. If notice is not received, full charges will apply.

5.1 All students are required to present their original passport or national ID on their first day and the College will retain a copy. As required by UK Visa and Immigration regulations, non-EU students must also present their original visa or residence permit and the College will retain a copy.

5.2 New students are required to take a level test on their first day at the College.  Students cannot choose the level at which they want to study as this will be determined by the Academic Management Team. It is possible that students will miss one of their scheduled classes on their first day at the College, while participating in induction activities. This missed class is non-refundable.

6.1 Students are accepted into Excel College on the understanding that progression through the course is conditional upon satisfactory attendance and successful target attainment.

6.2 All students are formally assessed on a regular basis. The assessment will take into consideration: coursework assignments, internal examination results, attendance and commitment to study.

6.3 The academic team are responsible for monitoring your progress and they will recommend that you move to the next level as soon as it is considered appropriate. Please note that progression to the next level is not solely based on the amount of time you spend in a classExcel College does not permit transfer of a student’s course fees to another person.

7.1 Excel College reserves the right to change published information including prices, lesson times and Terms and Conditions at any time.

7.2 Excel College reserves the right to change or cancel an advertised course.

7.3 In the event of a course being cancelled by Excel College, the student will be offered an alternative course/dates or a full refund.

7.4 Excel College reserves the right to amend lesson times. For example, a morning class could be moved to the afternoon.

8.1 Excel College reserves the right to change details of its advertised services, courses, facilities and course dates where circumstances beyond the company’s control necessitate such changes or where the number of enrolments is below the level required to operate a course viably.

8.2 In the unlikely event that the College is unable to deliver your course in full, you will be offered enrolment in a suitable alternative course at no extra cost.

9.1 We expect all students to come to lessons regularly and to arrive on time. If you arrive late for any lesson you will not be allowed into class until after break.

9.2 In order for students to obtain a certificate which confirms that they have successfully completed their course, students must achieve an attendance rate of 80% or above by the end of their course.

9.3 If you are financially sponsored by a government or other institution, we will report poor attendance to your financial sponsor.

9.4 We are legally obliged to advise UK Visas and Immigration of any Tier 4 General Student Visa (GSV) student whose attendance does not meet the appropriate level and this may lead to cancellation of the course without refund.

9.5 If you miss a lesson, we cannot give you a refund or allow you to take the lesson at some other time.

Before arrival:

a) EU Students: 14 day cancellation (distance contracts)

10.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, in the event of a distance contract, students who are EU citizens can cancel a course booking at any time during the period up to 14 days from the date the booking is confirmed by the College. If notice of cancellation is received within 14 days, the College will provide a full refund of all tuition fees received, within 14 days of receipt of the notification of cancellation.

10.2 Notice of course cancellation must be made in writing to Excel College, St. James’ Building, 89 Oxford Street, Manchester, M1 6FQ.

10.3 If the College do not receive notice of course cancellation in accordance with clauses 10.1 and 10.2 above, no refund will be offered.

b) Non-EU Students: Visa Refusal

10.4 If your application for a UK Student Visa is refused and you wish to claim a refund, the refund request must be submitted within 90 days of the refusal and you must provide the refusal letter from UK Visas and Immigration to qualify for the refund.

After arrival:

10.5 When a student commences a course they are expected to complete that course as stipulated in their offer letter. In the event that a student withdraws from a course, no refunds will be made.

Refunds

Application for a Refund

10.6 Students who wish to claim a refund must submit a request together with all official evidence (e.g. visa refusal letter) supporting their claim. Requests for refunds must be made in writing to Excel College, St. James’ Building, 89 Oxford Street, Manchester, M1 6FQ.

Note: Refunds are subject to a £150 administration fee for English Language courses and a £200 administration fee for International Foundation Year courses. Bank charges may also be applied.

10.7 No refunds will be made in the following circumstances:

  • Visa nationals who successfully obtain a visa based on our sponsorship.
  • The visa application is withdrawn by the student.
  • The student is asked to leave the country by UK Visas and Immigration.
  • If the visa application was refused due to the applicant providing misleading or inaccurate information or false documentation.

10.8 We cannot give refunds for late arrival, early departure, absence during a course or change of programme.

11.1 Please see the College Calendar (available on our website) for dates of Public Holidays and other dates that the College is closed.

11.2 If you wish to take a holiday, you must advise the Admissions Team in writing by the Thursday of the week before your holiday. Please note that we do not give refunds for holiday periods, but you can extend your course. The maximum holiday extension is 2 weeks for every 12 weeks of study.

11.3 The College cannot guarantee to place you in the same class group or accommodation when you return from holiday.

11.4 Students should not take holiday during examination courses such as the International Foundation Year.

12.1 Excel College strongly recommends that all students take out travel/student insurance which is tailored to the needs of international students.

13.1 Excel College and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law.

13.2 Excel College will not be liable in the event of any service contracted by Excel College becoming impossible to supply for any reason or any cause outside the control of Excel College.

13.3 Excel College reserves the right to change the prices of their courses and accommodation without notice.

13.4 Excel College reserves the right to change their code of conduct at any time.

13.5 Students will be liable for any damage to Excel College property or facilities and for any harm caused to another student or member of staff and will compensate Excel College against any loss.

14.1 Excel College reserve the right, at their absolute discretion, to cancel the course and/or accommodation booking, without refund or reimbursement, of any student who acts in an abusive, offensive or otherwise unacceptable manner or breaks any of the terms of our published Behavioural Policy, at any time during their stay at Excel College.

14.2 No fees will be refunded in such cases and any unpaid fees will become payable immediately.

15.1 By submitting the application form to Excel College, the student agrees to the storage of their personal details in the College’s administrative systems, whether on paper, computer or any other medium and to the usage of that information for Excel College’s purposes only.

15.2 Students’ photographic images, quotes and details of achievements may be used for promotional purposes (printed and online). Students agree that when they incidentally appear in photographs of which they are not the main focus (e.g. pictures of social activities), such photographs can be used by Excel College for promotional purposes without further written consent or notification. If students do not wish to have their details published for marketing purposes, then they are advised to give Excel College a formal notice in writing.

16.1 Should a student’s circumstances change, it is the student’s responsibility to keep Excel College informed of all changes, in particular of any changes of home address in the UK, mobile phone number and email address, as well as changes to emergency contact names and telephone numbers.

16.2 All personal details and any other information provided to Excel College will be processed in accordance with the ICO data protection registration and with the provisions of the relevant national legislation (with particular reference to the Data Protection Act 1998).

16.3 From time to time and for specific purposes only, Excel College may be asked or obliged to share students’ personal data with representatives of its accrediting, licensing or overseeing bodies or other partner organisations solely and exclusively to provide and administer the courses, or to ensure compliance with its regulatory responsibilities.

17.1 Excel College is not liable in the event where it is unable to fulfil any service to which it is contractually bound because of natural disaster (such as fire/flooding/infectious diseases), acts of government, war/terrorism, failure of suppliers or subcontractors, labour disputes or other reasons which are outside of its control. In such an event students may be able to claim compensation under their insurance policy.

18.1 It is the responsibility of the student to ensure they apply for the visa that is most appropriate to their course of study and should consult the British Embassy or High Commission in their home country for up to date information in this regard. Refer to the UK Visas and Immigration website at www.gov.uk/browse/visas-immigration/student-visas

18.2 Excel College is committed to compliance with UK Visas and Immigration (UKVI) requirements and will pass on any information on student attendance and contact details in accordance with its responsibilities.

18.3 Students are required to immediately report to the College any changes in their contact details (address, telephone, mobile number) and/or changes in their circumstances affecting their immigration status and their permission to stay in the UK.

18.4 There are restrictions on students from outside the European Economic Association working, and details of these restrictions can be found on the UKVI website. Any student found to be working in contravention of these restrictions will be reported to UKVI and may be asked to leave the College.

19.1 Excel College operates an equal opportunities policy. It aims to ensure that no applicant will receive less favourable treatment on the grounds of age, sex, marital status, disability, race, nationality, ethnic origin, sexual orientation, or political or religious belief.

19.2 You must inform us of any disability or special needs before making an application.

19.3 There is wheelchair access to the College but we cannot guarantee wheelchair access at the College’s accommodation provision. Please ask us if you have any questions about support for disability or special needs.

20.1 These terms and conditions shall be governed in accordance with the Laws of England and shall be subject to the exclusive jurisdiction of the English Courts. Excel College reserves the right to add, delete and modify these Terms and Conditions at any time without prior notice.

Homestay Terms and Conditions 

  • To book Homestay accommodation, you must be booked on a course of a minimum of 15 hours per week.
  • Homestay Accommodation will only be reserved on receipt of a fully completed application form and the full payment.
  • The minimum period of stay is two weeks (e.g. from Saturday to Saturday, 14 nights). However if your course is less than two weeks, please discuss with us as we may be able to help.
  • Our Homestay hosts’ homes do not all have wheelchair access and therefore may not be able to accommodate some disabilities or special needs. If this is an issue for you, please let us know and we will do our best to help.
  • Should you wish to extend your booking with a host family, please ensure this is done through the college otherwise you will not be protected by the College’s terms and conditions should any issues arise.
  • All bookings are subject to a £100 deposit, which is payable in cash on arrival at the College. This is required to cover repair costs in case of damage caused by you to the property and its contents. For example, this could cover unexpected cleaning costs that may occur, such as cleaning of the carpets as result of spillage. The College will refund the deposit in full on the last day of your course, providing there is no damage or extra cleaning cost incurred at the end of your stay.
  • In the event of a deposit not being received, the student may be asked to cover the cost of any damage caused by them during their stay.

Before Arrival:

  • If a Homestay accommodation booking is cancelled 21 days or more before the start of the accommodation booking, a fee equal to the cost of one week’s accommodation plus the accommodation booking fee will be charged.
  • If a Homestay accommodation booking is cancelled less than 21 days before the start of the accommodation booking, a fee equal to the cost of two week’s accommodation (or the full duration of the student’s booking if less than two weeks) plus the accommodation booking fee will be charged.

After Arrival:

  • Students wishing to leave Homestay accommodation earlier than their original leaving date, must give at least two weeks’ notice in writing (form available at Reception) by the first Sunday of the two week period. Students will be refunded for any additional accommodation fees paid that exceed the two week period.
  • A student may be able to defer the start date of a Homestay accommodation booking if he/she informs Excel College at least 28 days before the booking start date.  This is subject to the host family confirming their availability for the amended booking dates.
  • If a student arrives later than their accommodation booking start date (i.e. they have not given the required notice of deferral referred to above), they will not be eligible to apply for a refund to cover the period between their booking start date and their actual arrival date.

All students in Homestay accommodation are strongly encouraged to arrange insurance to cover:

  • Medical treatment and personal risks
  • Damage to and loss/theft of personal property
  • Inspect all accommodation to ensure that it meets British Council Standards.
  • Collect feedback from every student at the end of their stay.
  • Give as much notice as possible of any changes to the booking. Please be aware that this may not always be possible and that Excel College reserves the right to cancel / change arrangements without prior notice.
  • Look after house keys during their stay and to return them at the end of the stay. It will cost £10 per key for replacement.
  • Not use the host’s address for any purpose other than opening a bank account or proving to authorities their address whilst staying in the UK.
  • Let the College/host know if they break or damage anything. It is the student’s responsibility to pay all costs as a result of breakages or damage caused by the student.
  • Keep their bedroom, the bathroom and other shared areas of the house clean and tidy.
  • Offer to help with shared household duties.
  • Always be friendly and treat their host with respect.
  • Inform hosts in advance if planning to stay out late or overnight.
  • Not disturb hosts when returning home late.
  • Not smoke in the house and check with the family where it is ok to smoke outside.
  • All of our Homestay hosts speak English as their main language.
  • Britain is a multi-cultural country and our hosts have a range of cultural and ethnic backgrounds.
  • Some of our Homestay hosts are “traditional” families with a mother, father and children. Others are retired couples, single parents, single people living alone or cohabiting couples.
  • All of our families live outside the city centre so please allow 25-50 minutes’ travelling time by public transport from your home stay to the College.
  • You will be living in someone else’s house so you must be respectful and observe all rules of the host family.
  • You should not invite friends into your host’s home without first asking permission from your host.
  • You should expect to share a bathroom with the host family. We are unable to guarantee a private bathroom.
  • You will not be allowed to use the host’s telephone without asking permission first.
  • Families usually sit down and eat together in the evening; it is considered rude not to tell your host if you are going to be late for a meal.
  • Your host will treat you as a member of the household, so you should expect to help with household tasks such as washing up after meals or tidying and cleaning shared areas of the house.
  • Please do not download large files such as music or videos without asking permission from your host.
  • Always ask permission before using facilities in the living room or kitchen at your Homestay.
  • If you wish to change your Homestay family for any reason, you will need to give at least two weeks’ notice to the college and pay a £50 re-booking fee. A week covers Saturday to Saturday (7 nights) so, if a student tells us on Wednesday that they would like to move, the two weeks’ notice will begin on the following Saturday. The option of moving to a new home stay host is subject to availability.
  • For all bookings, payment must reach us at least TWO WEEKS before the arrival date.
  • We will only book your accommodation once we have received full payment. Please be aware that payment by bank transfer can take up to 14 days from some countries.
  • Please do not send payments until you have received an offer letter and invoice as no refund will be given once the payment has been received if the course or accommodation booking does not go ahead.

Residence Terms and Conditions

  • To book Residence accommodation, you must be booked on a course of a minimum of 15 hours per week.
  • Residence accommodation will only be reserved on receipt of a fully completed application form and the full payment. Accommodation will not be reserved beyond the dates stated on this form. If you intend to extend your stay when you arrive, please tell us as soon as possible as we cannot guarantee that your room will be available.
  • The minimum period of stay is two weeks (e.g. from Saturday to Saturday, 14 nights). However if your course is less than two weeks, please discuss with us as we may be able to help.
  • If you have a disability or special needs, please ensure you inform us at the time of booking as we may need to check the accommodation provision incorporates the appropriate facilities.
  • Should you wish to extend your booking, please ensure this is done through the college otherwise you will not be protected by the College’s terms and conditions should any issues arise.
  • All bookings are subject to a £100 deposit which is payable in cash on arrival at the College.  This is required to cover repair costs in case of damage caused by you to the property and its contents.  For example, this could cover unexpected cleaning costs that may occur, such as cleaning of the carpets as result of a spillage.  If the cost of cleaning, repair or replacement exceeds £100, you will be billed for the extra cost.  The College will refund the deposit in full on the last day of your course, providing there is no damage or extra cleaning cost incurred at the end of your stay.

Before Arrival:

  • If a Residence accommodation booking is cancelled 28 days or more before the start of the accommodation booking, a fee equal to the cost of one week’s accommodation plus the accommodation booking fee will be charged.
  • If a Residence accommodation booking is cancelled less than 28 days before the start of the accommodation booking, a fee equal to the cost of two week’s accommodation (or the full duration of the student’s booking if less than two weeks) plus the accommodation booking fee will be charged.
  • If a Residence accommodation booking is cancelled less than 21 days before the start of the accommodation booking, a fee equal to the cost of four week’s accommodation (or the full duration of the student’s booking if less than four weeks) plus the accommodation booking fee will be charged.

After Arrival:

  • Students wishing to leave Residence accommodation earlier than their original leaving date, must give at least four weeks’ notice in writing (form available at Reception) by the first Sunday of the four week period.  Students will be refunded for any additional accommodation fees paid that exceed the four week period.
  • A student may be able to defer the start date of a Residence accommodation booking if he/she informs Excel College at least 28 days before the booking start date.  This is subject to the Residence being available for the amended booking dates.
  • If a student arrives later than their accommodation booking start date (i.e. they have not given the required notice of deferral referred to above), they will not be eligible to apply for a refund to cover the period between their booking start date and their actual arrival date.

Contents insurance is included in the Residence accommodation fee. All students in Residence accommodation are strongly encouraged to arrange additional insurance to cover:

  • Medical treatment and personal risks
  • Damage to and loss/theft of personal property when taken out of their room
  • Inspect all accommodation to ensure that it is of a good standard.
  • Collect feedback from every student at the end of their stay.
  • Give as much notice as possible of any changes to the booking.  Please be aware that this may not always be possible and that Excel College reserves the right to cancel / change arrangements without prior notice.
  • Look after Residence keys during their stay and return them at the end of the stay.
  • Advise the College/accommodation reception if they break or damage anything. It is the student’s responsibility to pay all costs as a result of breakages or damage caused by the student.
  • Keep their bedroom, the bathroom and other shared areas of the Residence clean and tidy. This includes washing dishes and taking rubbish bags to the outside bins.
  • Always be friendly and treat their flatmates with respect.
  • Not disturb flatmates when returning home late.
  • Not play music or musical instruments between the hours of 21.00 and 9.00 so as to be audible outside the premises.
  • When leaving the accommodation, leave their room and bathroom in the same condition as they found them.
  • Your Residence payment includes all equipment for the kitchen and all bedding and sheets. It also includes all bills, internet, contents insurance, on-site security and maintenance. It does not include food, towels or cleaning products.
  • The communal areas of the flat (kitchen and living room) will be cleaned once a week. However, you will have to contribute to and help with cleaning. This will include regularly washing dishes and taking out the rubbish. You will also have responsibility for cleaning your own bedroom and bathroom.
  • You will share the accommodation with up to five other students. The flats will be mixed sex and mixed nationality. You should be culturally sensitive and show respect to your flat-mates at all times. Where possible we will try to place students of the same language in separate flats.
  • There are laundry facilities on site but not in the flat. To wash and dry clothes it will cost £3.60 per load.
  • You cannot smoke in your room, in the flat or anywhere in the student accommodation building.
  • You can arrive from 16:00 on your day of arrival and will need to leave the Residence accommodation by 10:00 on your day of departure.
  • If you wish to change your accommodation for any reason, you will need to give at least four weeks’ notice to the College.  A week covers Saturday to Saturday so, if you tell us on Wednesday that you would like to move, the four weeks’ notice will begin on the following Saturday. The option of moving to new accommodation is subject to availability.
  • We will only book your accommodation once we have received full payment. Please be aware that payment by bank transfer can take up to 14 days from some countries and we prioritise Residence bookings based on payment status.
  • Please do not send payment until you have received an offer letter and invoice as no refund will be given.

1-to-1 Course Terms

  • The teacher will discuss the needs of the student, diagnose strengths and weaknesses, and design the course content accordingly.
  • At the end of each lesson the teacher and the student should agree a mutually convenient day and time for the following lesson.
  • If a student wishes to cancel (or postpone) a lesson, they must give the teacher at least 24 hours’ notice by calling Excel College. If the lesson is on Monday, the student must inform us on the Friday before. If the student cancels on the day of the lesson or fails to attend, the student will still be required to pay for the lesson.
  • If the teacher is not able to give a lesson, the student will be offered the choice of having the lesson with a substitute teacher or postponing to a mutually convenient day and time.
  • If the student needs to buy any books, CDs, etc. for the private lessons, the price of the materials will be charged in addition to the tuition fees.
  • 1-to-1 lessons will ordinarily be held at Excel College, subject to the availability of a classroom (the teacher should always check with the  Academic Manager or Principal when agreeing the next lesson time with the student).
  • Lessons will take place during the normal opening hours of the College by agreement between the student, the teacher and the Academic Manager.
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